What you'll learn quickly at heybaji support
Experience
Since 2015, heybaji has operated, so question types and fast answers are familiar.
User
Due to 338K+ active users, support lines are busy; many in Dhaka message in evenings.
Availability
We aim to maintain 99.5% uptime, so login, app and account questions are addressed quickly.
Availability
Work is ongoing in 6 countries; local payments are also important for Bangladesh users.
heybaji Contact: Press contact channel
For press, media, and office-related questions, it's better to keep separate contacts; on the heybaji Contact page you will get clear details about address, location, and office hours.
Press Inbox
If you need new coverage, interviews or verification, use this channel; prepare your subject in 1 minute before sending a message.
Media Kit and Office Information
The media kit contains brand identity, office address, and key contact information, so you can see everything at once, without having to look around.
Dhaka-based users typically want the office location, especially when contacting for the first time; questions about the heybaji App or heybaji Login can be answered in the same line, so support quickly understands your needs.
Easy steps to contact
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1. Set subject
Office, address, location or app — write one topic first; writing in 1 line helps get a response.
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2. Choose the correct
For press, account or general help, send separate messages so the support team can identify the topic within 2 minutes.
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3. Add local information
If using bKash, Nagad or Rocket, include that; for Bangladesh local payment questions, answers come faster.
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4. Follow up
If you contact from Dhaka, you get more specific answers to office-related questions; if needed, provide the login screen information.
heybaji Help and other contact paths
If you need heybaji Help, use these three paths; each channel is kept for a different purpose, so messages go to the right place less often.
Account Support
If you have questions about login, password and account verification, use this channel; write the core information in one message.
App Support
heybaji App slow load, screen stuck or setup problems; Android users mostly understand issues in 2 steps.
Location Support
Office address, Dhaka location and nearby areas; this channel directly provides such small details.
Pre-contact Checklist
- Enter name and account ID
- State the question clearly in one line
- If using bKash, Nagad or Rocket, mention it
- Which area of Dhaka are you writing from; that helps too
Key pages at a glance
Besides office and address, more about heybaji Contact if needed Help Page More App Page See the App page if you have login Platform Information Useful
Local users often start sooner New Users Guide Read it, then directly message about the heybaji Login or account questions